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Web hosting — frequently asked questions

Everything you need to know about Synix web hosting plans, activation, control panel, email, SSL and more.

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Plans & Pricing

Our plans start from Student (PKR 4,499/yr, 2GB SSD, 1 website) up to Professional (PKR 37,758/yr, unlimited storage, unlimited websites). All plans include free SSL and WhatsApp support.
All Synix hosting plans are billed annually. Annual billing gives you the best value. Monthly billing is not currently available.
No. Your renewal price is identical to your registration price. We do not use introductory pricing that spikes on renewal.
For most Pakistani business websites, the Business plan (PKR 29,358/yr) is ideal — 5GB storage, 10 websites, domain sold separately, unlimited email and daily backups. The Starter plan suits blogs and personal sites.
Yes. The Business and Professional shared hosting plans do not include domain registration (PKR 6,297 value) for the first year.

Activation & Setup

Pay via JazzCash, EasyPaisa or bank transfer. Send your payment receipt to our WhatsApp team and we activate your account within 2–4 hours during business hours.
DirectAdmin is your hosting control panel — the dashboard where you manage your website files, databases, email accounts and SSL. We send you a DirectAdmin login link in your welcome email. It's simpler than cPanel and our team helps you via WhatsApp if needed.
Yes. DirectAdmin includes Softaculous — a one-click application installer that installs WordPress in under 2 minutes. No technical knowledge required.
Update your domain's nameservers to Synix nameservers (provided in your welcome email). DNS propagation takes 15 minutes to 24 hours. Our team guides you through this step via WhatsApp.

Features & Limits

Unlimited bandwidth means there is no cap on how much data your website transfers. Your visitors can browse your site without you worrying about exceeding a data limit.
Business plan: up to 10 websites. Professional plan: unlimited websites. Starter plan: 1 website. All under one DirectAdmin account.
We notify you when you reach 80% of your storage limit. You can either upgrade to a higher plan or remove unnecessary files. We never suspend accounts without warning.
We guarantee 99.9% uptime for shared and WordPress hosting. This means maximum 8.76 hours of downtime per year. Our SLA outlines compensation if we fall below this guarantee.

Email Hosting

Log into DirectAdmin, go to Email Manager, click Create Email Account, enter the email address (e.g. [email protected]) and set a password. Takes 2 minutes. Our WhatsApp team walks you through it.
Three ways: (1) Webmail at yourdomain.com/webmail, (2) Set up in your phone using IMAP settings, (3) Connect to Outlook or Thunderbird on your computer. We provide all settings in your welcome email.
Yes. Our standalone email hosting starts from PKR 12,600/yr. You can add professional email to a domain you already own anywhere.

SSL Certificates

Yes. Every Synix hosting plan includes a free Let's Encrypt SSL certificate. It activates automatically and renews every 90 days without any action from you.
This usually means your domain is not yet pointing to Synix servers, or SSL hasn't had time to activate yet (it takes up to 30 minutes after DNS propagation). WhatsApp our team and we resolve this within minutes.

Migration

Yes. Free migration is included with Business and Professional plans. For Starter plans, migration is available for a one-time PKR 3,000 fee.
No. We migrate everything in the background while your site remains live on your old host. We switch DNS only after testing is complete on the Synix server. Zero visible downtime.
Yes. We migrate from GoDaddy, Hostinger, Namecheap, Websouls, Hostbreak, cPanel, DirectAdmin, Plesk and any other hosting environment.

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