Privacy Policy

Synix Technologies (Pvt) Ltd (“Synix”, “we”, “us”, “our”) is a company registered in Pakistan, providing web hosting, domain registration, web design, digital marketing and business consultancy services. Our registered office is in Lahore, Pakistan. You can contact us at: [email protected] or via WhatsApp at +92 303 555-9905.

Information you provide: When you register for our services, we collect your full name, email address, phone number (including WhatsApp), business name, postal address, no documents required (required for .pk domain registration per PKNIC regulations), payment information (receipts only — we do not store card details) and any communications you send us.

Information collected automatically: When you visit synixtech.com, we automatically collect your IP address, browser type, device information, pages visited, time and date of visits, and referring URLs. We use cookies and similar tracking technologies for this purpose.

Third-party information: If you pay via JazzCash or EasyPaisa, the respective payment platform provides us with transaction confirmation. We do not receive your full payment credentials.

We use your personal information to: (a) provide and manage the services you have purchased; (b) process payments and send receipts and invoices; (c) communicate with you about your account, support requests and service updates; (d) send service renewal reminders; (e) improve our website and services; (f) comply with legal obligations including PKNIC registration requirements; (g) prevent fraud and abuse of our services. We do not sell your personal information to third parties.

For our UAE clients and any users in the European Economic Area, we process your personal data on the following legal bases: (a) Contract performance — to provide the services you have purchased; (b) Legal obligation — to comply with PKNIC domain registration requirements; (c) Legitimate interests — to maintain service quality and prevent fraud; (d) Consent — for marketing communications, which you may withdraw at any time.

We share your information only with: Service providers who help us deliver our services (e.g. ResellerClub for domain registration, PKNIC for .pk domains, payment processors); Legal authorities when required by Pakistani law or court order; Business transfers in the event of a merger or acquisition, where you will be notified. We require all third-party service providers to maintain appropriate data protection standards.

We retain your personal data for as long as your account is active and for a period of 7 years after account closure, in accordance with Pakistani financial record-keeping requirements. PKNIC domain registration data is retained as required by PKNIC policies. You may request deletion of your data subject to legal retention requirements.

We implement industry-standard security measures including SSL/TLS encryption for data in transit, secure data storage, access controls and regular security audits. While we take all reasonable precautions, no internet transmission is 100% secure. We encourage you to use a strong, unique password for your Synix account.

Our website uses cookies to: remember your login session, analyse website traffic (via Google Analytics), and improve user experience. You can control cookie settings through your browser. Disabling cookies may affect some website functionality. We use Google Analytics with IP anonymisation enabled.

You have the right to: access the personal data we hold about you; correct inaccurate personal data; request deletion of your data (subject to legal retention requirements); object to processing of your data for direct marketing; data portability. To exercise any of these rights, contact us at [email protected] or via WhatsApp.

We may update this Privacy Policy from time to time. We will notify registered clients of material changes via email. The effective date at the top of this page reflects the most recent update. Continued use of our services after changes constitutes acceptance of the updated policy.

For privacy-related queries or to exercise your rights: Email: [email protected] · WhatsApp: +92 303 555-9905 · Address: Synix Technologies (Pvt) Ltd, Lahore, Pakistan